🛡️ Obosneaker after-sales guarantee: worry-free return within 30 days

To ensure you shop worry-free, we offer a comprehensive 30-day return guarantee on every order! Within 30 days of receiving the product, you can apply for a return, refund, or exchange for orders that meet the following conditions:

✅ Conditions for applying for return or exchange

1.Product quality issues: If the shoes you received have quality defects (such as debonding, damage, etc.), please take clear photos of the product problem and describe it and send them to us. After verification, we will resend you a new product;

2. Model/size/color error: If the product received does not match the model, size or color selected when placing the order, you will also need to take photos of the product and order information. After confirmation, we will arrange for re-delivery;

!!! The product must be unworn, unwashed, unused, and in its original packaging.

❌ Returns and exchanges are not accepted

1.Goods that exceed the 30-day return period after receipt;

2. Products that have been washed, worn, used, or damaged due to personal reasons;

3. Only the outer packaging is damaged, but the quality of the shoes themselves is not affected (express delivery is subject to uncontrollable factors, so returns and exchanges are not supported in such cases);

4. Wrong size or style due to personal ordering error (please carefully check the size chart and product information before placing an order).

📝 Return and Exchange Process & Important Reminders

1.Contact customer service first: All return and exchange requests must first be made via👉 WhatsApp: +85246813474👉 Email: onebyonemalls@gmail.com to obtain a dedicated return address. Returns without communication will not be accepted.

2. Provide proof of return: After returning the product as required by customer service, please send the courier tracking number and valid return receipt to customer service so that we can follow up on the logistics progress；

3. Processing Time: After we receive and verify the returned product, we will contact you via WhatsApp or email to arrange a replacement or refund within 3 working days;

⚠️ Key reminder:

1.Please do not send the product to the original shipping address on the package! This address is not the return address. Sending it to the wrong address will seriously affect the progress of your return processing.

2. If the address is incorrect or incomplete when the customer places an order, resulting in the subsequent package failing to be delivered or being returned after arriving at the local location, we cannot provide free after-sales service. Please contact customer service for solutions.

📩 Feel free to contact us if you have any questions!

If you have any questions about the return and exchange process or product after-sales service, please contact customer service through the above contact information. We will answer you as soon as possible and do our best to ensure your shopping experience.

⚠️ Important Notice: Reminder of Changes in US Logistics Policy

According to an executive order issued by the United States, starting at 12:01 AM on August 29, 2025, duty-free imports for small quantities will be suspended for all countries and regions. To avoid any inconvenience, we recommend using USPS logistics. Please note that FedEx is subject to random inspections at any time and has a high probability of being returned. We recommend choosing carefully to reduce logistics risks.

🚚 Obosneaker Reference for transportation time of each logistics method

1.USPS, DHL, DPD, and UPS: These four types of logistics have relatively stable shipping cycles, with a total time of approximately two weeks from shipment to delivery.

2. Australia POST and Canada POST: For orders to Australia and Canada, we use local postal logistics. Shipping time is also approximately two weeks, and we are compatible with the local logistics network, ensuring efficient customs clearance.

3. FEDEX, EMS and other express delivery: If you are looking for faster delivery, you can choose FEDEX or EMS express delivery services, which take about 8-10 working days.
⚠️ Please note: Working days do not include Saturdays and Sundays, and statutory holidays may be slightly extended

📌 Frequently Asked Questions about the Logistics Tracking Page

1.Tracking information is not synchronized in real time: If the tracking page does not update or displays "Waiting for Collection" or "In Transit" without any change, this is normal. The tracking information will not be updated until the package passes through the customs of the destination country.

2. It is normal for the tracking page to remain in the same location for 7-10 days: If the tracking page remains in the same location for a long time (usually the first logistics sorting point for the package from China to the destination), it does not mean that the package is stranded. This stage is the international transport transit period, which generally lasts 1 to 1 week;

3. How to handle overdue updates: If there is no new activity on the tracking page for more than 16 days, you can contact customer service at any time and leave a message. We will contact the logistics company as soon as possible to verify the status of the package and follow up on the progress for you.

📩 Consult at any time and escort throughout the process!

If you have any questions about logistics method selection, shipping time or tracking issues, please feel free to contact us through the following methods: 👉 WhatsApp: +85246813474👉 Email: onebyonemalls@gmail.com

We will answer your questions in time to ensure your package transportation process is smooth.

🌟 Obosneaker Payment Methods Explained | How to Pay, You Have the Final Say!

In order to allow every customer to enjoy a convenient and flexible shopping experience, Obosneaker provides a variety of safe and reliable payment methods. No matter which payment method you are accustomed to, you can easily complete the order~

💳 Mainstream card payments​

Supports credit card and debit card payments, covering common card types such as Visa, MasterCard, JCB (Safe & Fast), etc. The payment process is encrypted and protected, and information security is guaranteed. After placing an order, it is confirmed in real time, without having to wait for a long time!

🌐 Convenient online payment

🅿️ PayPal: A globally accepted online payment tool that doesn't require you to disclose your bank card information. The specific process is as follows:​
After submitting your order on our website, please contact us via WhatsApp or email and provide your order number and PayPal email address. We will send you a PayPal invoice based on the total order amount. You can view the invoice and complete the payment by logging into your PayPal account. After payment, remember to take a screenshot and inform customer service to ensure faster follow-up of your order.

💸 CASHAPP: A localized and convenient payment option with simple operation, suitable for American customers. ​

🔮 Cryptocurrency Payment

We support virtual currency payments, keeping up with digital consumption trends, and providing more choices for those who pursue trendy payment methods. We support the use of Cryptocurrency - USDT, Cryptocurrency - BTC, Cryptocurrency - ETH. The payment process is safe and transparent, and the order will be processed immediately after the funds arrive.

📩 Contact us anytime and get your questions answered instantly!

If you encounter any problems during the payment process, or want to know the detailed operation of a certain payment method, please feel free to contact us through the above customer service channels or other official customer service! We will provide you with exclusive assistance as soon as possible to ensure your shopping process is smooth and worry-free.
Contact: 👉 WhatsApp: +85246813474👉 Email: onebyonemalls@gmail.com